Frequently Asked Questions
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We sure do. The cost to send your parcel is based on the weight of your purchase and your location. Your parcel will be sent with standard delivery times so can take approximately 7-14 working days, sometimes longer. It has a long way to go once it leave Australia.
Can I exchange or return an item?
Sorry we don’t offer an exchange or refund. Our items are hand made and take a lot of time and care to create.
Do you have sales?
Please register for our email updates and you will receive 10% off your first order.
DO I HAVE TO PAY FOR DUTIES AND TAXES OUTSIDE AUSTRALIA?
Please note that customers ordering online from other countries outside Australia are responsible for payment of any local customs duties. Unfortunately we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges, we suggest you contact your local customs office to get an estimate of import duties which may have to be paid. You can also check importcalculator.com
http://www.importcalculator.com/
CAN I USE MY WOODEN PLAY FOOD SET WITH WATER?
No sorry, all our wood toys are just for pretend play only. They are made of wood and although they are solid they are not water proof.
What age are your wooden play food sets recommended for?
We recommend our play food sets for clever coconuts who are age 3 and above. The cylinders have a high adhesive label on them so if peeled off this could become a choking hazard. Our timber pieces are not intended for chewing or sucking. For children under 3 who want to start cooking early, supervision is the safest way to play!
Can I change some of the items in the Play Food Sets?
This is why we created our pick and mix option. This allows you to choose the pieces you would like to create your own customized play food set! Yay!
What are your products made from?
All pieces are made from Australian Hardwood timber (Tasmanian oak). Our beautiful images are printed on all of our pieces with the exception of our cylinders. They have a high quality adhesive label on them, designed to be fade and scratch resistant.
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Sorry we don’t offer an exchange or refund. Our items are hand made and take a lot of time and care to create.
-
Please register for our email updates and you will receive 10% off your first order.
-
Please note that customers ordering online from other countries outside Australia are responsible for payment of any local customs duties.
Unfortunately we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges, we suggest you contact your local customs office to get an estimate of import duties which may have to be paid. You can also check importcalculator.com
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No sorry, all our wood toys are just for pretend play only. They are made of wood and although they are solid they are not water proof.
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We recommend our play food sets for clever coconuts who are age 3 and above. The cylinders have a high adhesive label on them so if peeled off this could become a choking hazard. Our timber pieces are not intended for chewing or sucking. For children under 3 who want to start cooking early, supervision is the safest way to play!
-
This is why we created our pick and mix option. This allows you to choose the pieces you would like to create your own customized play food set! Yay!
-
All pieces are made from Australian Hardwood timber (Tasmanian oak). Our beautiful images are printed on all of our pieces with the exception of our cylinders. They have a high quality adhesive label on them, designed to be fade and scratch resistant.